Returns & Exchanges
At Archipelago, we want you to feel confident in your skincare rituals; if a product isn't the right fit for your skin, we offer free returns and exchanges within 30 days of purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print and Pack
Download your prepaid shipping label and securely pack your items in their original packaging to ensure they arrive safely at our studio.
Ship to Archipelago
Drop off your package at any authorized carrier location; once scanned, you will receive a tracking link to monitor your return's progress.
Refund Processing
After our quality team inspects the returned items, your refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing