Frequently Asked Questions
Everything you need to know about our clean beauty rituals.
Are Archipelago products cruelty-free?
Yes, all of our beauty products are 100% cruelty-free and never tested on animals. We prioritize ethical sourcing and sustainable ingredient procurement.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened skincare items?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Are your glass bottles and packaging recyclable?
Sustainability is at our core. Our glass bottles are fully recyclable, and we use biodegradable soy-based inks and FSC-certified paper for all outer packaging.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.